"I cannot rate Nightingales highly enough. It is truly a rare find and having viewed many alternatives, was the obvious choice as the perfect home for my aunt. Over the three years she has lived here we have witnessed countless acts of kindness and genuine care towards the residents. Their needs are always the priority of the staff, even to the extent that during the coronavirus lockdown staff actually lived on-site in order to ensure the residents were protected from unnecessary risks of infection. In its beautiful setting, the environment is calm, welcoming and familial. Standards of hygiene are the highest possible and the food is excellent and freshly prepared to meet all tastes and dietary requirements. Most importantly for me, however, my aunt felt safe and loved during her time here and, even in her recent passing, the owners were among the staff who attended to her around the clock with the utmost vigilance, to ensure she died peacefully and with the dignity she deserved."
"My mother has enjoyed living in Nightingales of Kidderminster for over three years. The atmosphere is comfortable and caring; the management professional and supportive; the staff dedicated and trained to a high standard. Apart from the excellent medical and physical care provided, there are activity programmes and discussions which provide mental stimulation. The residents are given choices and are treated with respect and dignity. I have consistently found all staff to be kind and dedicated. The management team provides regular detailed reports and remains supportive of relatives regarding concerns and issues. In the Nightingales family, one can be assured that clients are both cared for and genuinely cared about. It deserves the highest recommendation."
"A characterful former mansion that is a little run down in appearance yet is kept constantly at a comfortable warmth and is always very clean and odourless. The large secure gardens to the rear are well maintained and are a pleasant place for residents to sit or wander in good weather. There are a variety of rooms over three floors served by a staircase or lift. They are comfortable, warm and well ventilated with good natural light. Each has a toilet and washbasin. Residents can use their own furniture and belongings and decorate as they wish. Food is all cooked fresh and on-site with a choice at all three meals. Management and staff are truly outstanding, always caring and considerate and very approachable. Nothing is hidden, the way the home is run is open for anyone to see at any time. A friendly place where residents are very well cared for."
"My aunt chose herself to stay at Nightingales for the last 9 months of her life, having been a resident 5 years earlier for a short time. All the staff were excellent and she spoke very highly of everyone who cared for her. She was treated with dignity, patience and given excellent support at difficult times. Both management and senior carers were excellent in calling doctors and district nurses at anytime day or night as necessary. They always kept me well informed at all times. She was encouraged to eat and drink and join in activities when possible. End of life care was excellent, they were happy to nurse her until the end when her cancer returned with a vengeance. It was a difficult time during the pandemic but I visited in the garden. The coronavirus management was excellent with zero cases. Definitely would recommend to any prospective residents."
"Thank you to everyone at Nightingales thank you for looking after me and making my stay so pleasant."
"Thank you so much for all the wonderful care you have given mum over the last few years. The empathy and attention to everyone's individual needs is a credit to the staff. Mum was very happy and content, enjoyed all the fun times and friendship, regarding Nightingales as her home. Also thank you for your support for us as a family (and the cups of tea)."
"M, Myself and our families would like to express our gratitude and thanks for the love and care our Mother received in the two and a half years that she spent in your care."
"Thank you to all of you for looking after Mum. The care and compassion you showed was first class."
"Thank you to all the staff form making Mum's stay so lovely and for all of your help."
"I am very happy at Nightingales and always feel safe and secure."
"I live away and could only visit once or twice a week, but on each visit I was made welcome and Mum always had the utmost praise regarding her care and the staff, for which I can't thank you enough."
"As visitors and family we are always made to feel welcome and no request too much trouble."
"All brilliant I think the world of everyone."